Shipping and payment

  1. Orders and processing:
    Orders placed before 3:00 PM on a business day will be processed the same day, provided the item is in stock. Exceptions include: Sundays, Holidays, and Mondays.
    On Saturday, orders are processed and shipped until 11:00 am.
  2. Postage costs:
    Shipping costs are automatically calculated in the shopping cart during checkout.
  3. Shipping service:
    We ship with Bpost, including:Second presentation in case of failed deliverySignature upon receiptInsurance
  4. Delivery times:
    The expected delivery time for Belgium is within 1 working day after shipment .
    For the Netherlands this is 2 working days .
    Other countries in Europe: within 7 working days
    Outside Europe: Within 14 working days

    Please note: These delivery times are indicative and do not take into account customs holdups.

  1. Pick up in store:
    During the checkout process, you can choose to collect your order in our store. You'll receive a confirmation email once your order is ready. Please allow one hour for processing if all items are in stock.
  2. Shop opening hours:
    - Tuesday to Saturday: 9:30 AM – 6:00 PM
    - Holidays: see homepage.
    - Closed on Sundays and Mondays.

  1. Payment methods:
    At Ruitersport Maddelin you can pay via:
    -Bancontact
    -Credit card
    -Apple Pay
    -Klarna
    -KBC/CBC
    -Belfius Direct Net
    -ING Home'Pay
    -PayPal
    -Bank transfer
    -iDEAL
  2. Failed payments:
    If your payment fails, you'll find a link in your order confirmation to return to the payment process. Our bank details are also included in the confirmation.

  1. General conditions for returns:
    All items may be returned, provided: They are in their original, unused condition. They are returned with all accessories and tags included.
  2. Return period:
    Items can be returned or exchanged within 14 days of purchase.
  3. Returns Processing:
    The full amount will be refunded via the original payment method (as processed through Mollie Payments), within 10 business days of receiving the returned package.
  4. Returns should be sent to:

    Maddelin Equestrian Sports
    National Highway 62
    8820 Torhout
    Belgium
  5. Return recommendations:
    We recommend sending your package by registered and insured mail. Please include our returns form, indicating your preferred method of handling (e.g., different size, different item, refund).
  6. Returns outside the EU:
    Unfortunately, returns of items outside the European Union are not possible. No warranty or service applies to deliveries outside the EU.

  1. If an item isn't listed in our webshop, please contact us by email. We'll be happy to see if we can order it for you.
  2. If an item appears to be in stock but is not available, we will notify you as soon as possible and refund the amount to your account immediately.

Business customers

Are you a Belgian company or self-employed?
Then you can simply order from us and receive an invoice for your purchase afterwards.
Simply enter your company details during checkout or send them to us later via email.
We ensure correct and fast invoicing.

Companies outside Belgium but within the EU can shop VAT-free , provided that:

  1. You have a valid European VAT number , and
  2. You register with us in advance by email for verification.

After checking, we will activate your account for Intra-Community delivery , so you can order without VAT in accordance with EU guidelines.
Send your company details and valid VAT number to info@maddelin.be
We will get back to you as soon as possible so you can order without any worries.

Export conditions apply to companies outside the EU.
Please feel free to contact us so we can properly guide you through orders and any customs documentation.

Maddelin Equestrian

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