Returns Policy
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Doesn't fit? No worries. Returns are easy at Maddelin.
At Maddelin, we want you and your horse to be 100% satisfied with your purchase. If something isn't quite right, you can easily return your order within 14 calendar days of receipt.
We ensure a smooth process, so you can quickly get back to what really matters: enjoying your equestrian sport without a care in the world.
Returns Policy
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The return period is 14 days from the date of delivery.
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Products must be returned undamaged, unused and in original packaging.
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Clothing must only be tried on (as in a store) — not worn, washed, or altered
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Hygiene products, food or supplements cannot be returned
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Personalized or custom-made items are excluded from returns.
How returns work
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Register your return by email at [ info@maddelin.be ]
Please state your name, order number and which items you wish to return. -
Pack the items carefully in the original packaging
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Please return the package to our return address (at your own expense)
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After receipt and inspection, we will process the refund within 7 business days via the original payment method.
Tip: Keep your proof of postage until your return has been fully processed.
Trade?
Would you prefer a different size or color? You can place a new order through the webshop. This way, your desired item is guaranteed to be reserved in time.
Received a damaged or incorrect item?
Our apologies! Please contact our customer service within 48 hours of receipt. We'll resolve this as quickly as possible.
Return address
Maddelin Equestrian
National Highway 62
8820 Torhout
Belgium
To ask?
Feel free to contact us at info@maddelin.be — we're happy to help.