General terms and conditions

These general terms and conditions apply to all use of the website and to all orders placed with Maddelin Equestrian. By placing an order, you agree to these terms and conditions.

 

We strive for a transparent and reliable cooperation, so that you can shop with peace of mind.

 

Applicability

These conditions apply to all offers, products and agreements via Maddelin Equestrian. Deviations are only valid if confirmed in writing.

 

Product Information

We do our utmost to describe products as accurately and completely as possible. However, minor deviations in color, finish or size may occur and do not give the right to complaint or return.

 

Orders

An order is final after receipt of the confirmation by e-mail. Maddelin reserves the right to refuse or cancel orders in case of suspected misuse or incorrect data.

 

Prices and payments

All payments are made via secure payment methods. An order will be processed after receipt of payment.

 

Delivery

We aim for fast delivery. Delivery times are indicative and may vary. Maddelin is not liable for delays beyond our control.

Combining orders

To make our logistics operations more efficient and reduce our ecological footprint, Maddelin Equestrian reserves the right to combine multiple orders from the same customer into a single shipment, when these orders have not yet been processed or shipped and are going to the same delivery address.

By bundling orders, we reduce the use of packaging material, transport movements and the associated CO₂ emissions. In some cases, this may mean that the goods are shipped in a larger package than if the orders were shipped separately.

Combining orders does not automatically entitle you to a refund of previously charged shipping costs. The shipping costs charged not only relate to transport, but also cover the costs for order processing, packaging, logistical handling and administrative processing.

If a customer wishes that multiple orders be shipped separately, this must be stated in advance and explicitly. In that case, additional shipping costs may apply.

Right of withdrawal

You have the right to revoke your order within the legal term. Products must be returned unused, undamaged and in original packaging.

 

Liability

Maddelin Equestrian is not liable for indirect damage or improper use of products. Our liability is limited to the amount of the purchase.

 

Privacy

Personal data will be processed according to our privacy policy and in accordance with applicable legislation.

 

Applicable law

Belgian law applies to all agreements. Any disputes fall under the competent courts.

 

Technical characteristics (general):

• Application: all orders and website use

• Validity: for every purchase via Maddelin Equestrian

• Right of withdrawal: according to legal term

• Payments: via secure payment methods

• Delivery: indicative terms

• Legal framework: Belgian law

VAT details on invoices: 

Please always provide your VAT number correctly when placing your order.  

Requests to adjust invoice details, including adding or changing a VAT number, must be reported within 7 calendar days of the invoice date at the latest. After processing the VAT declaration for the relevant period, invoices can no longer be changed, credited or reissued for administrative and tax reasons.  

We count on your understanding for this and recommend that you always carefully check your invoice details upon receipt of the invoice.

Washing horse blankets – collection and storage

After completion of the wash, the customer will be notified that the horse blanket(s) are ready for collection.

The customer undertakes to collect the horse blanket(s) within a period of 30 calendar days after this notification.

If the horse blanket(s) are not collected within this period, Maddelin reserves the right to charge storage costs of € 2.50 per blanket per commenced month, calculated from the 31st calendar day after notification.

If the horse blanket(s) have still not been collected after 6 months after notification and the due costs have not been paid, Maddelin reserves the right to consider the horse blanket(s) as abandoned goods and to freely dispose of them, including sale, donation or destruction, without any further liability. Any outstanding costs remain due by the customer.