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Delivery and return

Have orders delivered

You can easily order and have it delivered to your home the next day, provided that the item is in stock and is placed before 1:00 PM.
With the exception of:
Saturdays, Sundays, public holidays and Mondays.
Only valid for deliveries in Belgium, for foreign deliveries the parcels are shipped the same day, but it depends on which country the delivery time is.

to pick up

Do you want to collect your order at the webshop of Ruitersport Maddelin?

That is also possible. During the payment process you can indicate whether you want to pick up your order. Once your order is ready, you will receive an e-mail from us. You can count on this for an hour before your order is ready when all items are in stock.

 

Return and exchange

All items that are returned are sent at the sender's expense, you can also request a return label from us.
With an exchange we send the new article to you without extra shipping costs.
You can return or exchange your purchased item within 14 days of purchase.
After you have contacted us in writing or by e-mail, we will refund you the amount paid if you provide us with your payment details. This within a period of 10 working days.

Pay attention!! In the case of items with a discount, or custom made, you will not receive your purchase price and it is not possible to exchange your item.
Return costs are deducted when returning the purchase price + shipping costs also charged + any additional customs and import costs.

Outside of the EU

From 14/11/2018 we have decided not to accept returns outside the EU.

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